Shipping policy

Here’s a polished Shipping Policy page for Steinberg:

Shipping Policy

Worldwide Shipping

Steinberg proudly offers worldwide insured shipping on all jewelry orders.

All shipping costs, insurance fees, taxes and customs duties are included in the final purchase price. Clients will not be required to pay any additional import taxes, customs charges or delivery fees upon receiving their order.

Order Timeline

Because every Steinberg piece is custom made to order, each jewelry creation goes through several stages before shipment.

1. CAD Design

Within approximately 5–7 business days after payment, clients receive a CAD (Computer-Aided Design) rendering of their jewelry for approval.

At this stage, modifications can still be requested.

2. Diamond Selection

After CAD approval, clients select their center stone and additional diamonds.

For diamonds approximately 0.50ct and above, we provide:

  • IGI certificates
  • Diamond videos
  • Detailed images
  • Multiple stone options when available

Clients may select from our inventory or request custom sourcing and custom-cut diamonds.

3. Jewelry Production

Once the design and diamonds have been approved, the jewelry enters production.

Production typically requires:

  • Approximately 2–3 weeks

Every piece is handcrafted with exceptional attention to detail and undergoes quality control before shipment.

4. Final Approval & Shipment

Before shipping, Steinberg provides:

  • Final photos
  • Videos of the completed jewelry
  • Packaging confirmation when requested

Once approved, the jewelry is securely shipped to the client.

Estimated shipping time:

  • Approximately 1–2 weeks depending on destination country and courier service

Shipping Insurance

All shipments are fully insured during transit.

In the rare event of loss or damage during shipping, Steinberg will work directly with the shipping provider to resolve the issue.

Tracking Information

Once the order has been shipped, clients receive:

  • Tracking number
  • Shipping confirmation
  • Delivery updates when available

Delivery Delays

While we aim to meet all estimated timelines, shipping delays may occasionally occur due to:

  • Customs processing
  • International courier delays
  • Weather conditions
  • Holiday shipping periods
  • Unforeseen global logistics disruptions

Steinberg is not responsible for delays caused by third-party shipping providers once the package has left our facility.

Incorrect Shipping Information

Clients are responsible for providing accurate shipping information.

Steinberg is not responsible for delays, lost packages or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Personalized Client Experience

At Steinberg, we provide direct one-on-one communication throughout the entire process via WhatsApp and email.

From design consultation to final delivery, our goal is to make the experience transparent, personal and seamless.